Privacy Policy

Last updated: 24 August 2026

Gloriam Hair respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or use our hair services.

This policy applies to the website www.gloeiamhair.co.uk.

1. Who We Are

Gloriam Hair is the data controller responsible for the personal information described in this Privacy Policy.

Business name: Gloriam Hair
Address: 240–242 Kennington Park Road, London SE11 4DA
Telephone: +44 7594 152162
Website: www.gloeiamhair.co.uk

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you may contact us using the details above.

2. Personal Information We Collect

We may collect and process the following information:

• Your name

• Your telephone number

• Your email address, if provided

• Information included in your messages or enquiries

• Appointment and service information

• Information about your hair, preferences and requested services

• Photographs of your hair, where you have agreed to their use

• Technical information, such as your IP address, browser type, device information and website activity

• Cookie and Google Maps interaction data

Please do not provide unnecessary sensitive personal information through the website or messaging services.

3. How We Collect Your Information

We may collect personal information when you:

• Contact us by telephone, WhatsApp or another messaging service

• Submit an enquiry through the website

• Request or arrange an appointment

• Visit the salon or receive a service

• Give permission for photographs of your hair or results to be taken

• Visit or interact with our website

• Use the Google Maps feature displayed on the website

• Interact with our social media profiles

We may also receive limited information from service providers that support the operation and security of our website.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Arrange, confirm or manage appointments

• Provide personalised hair services

• Understand your hair goals, preferences and service history

• Communicate important information about your appointment

• Maintain appropriate client and business records

• Improve our website and services

• Protect the website against fraud, misuse or security threats

• Comply with legal, regulatory, accounting and tax obligations

• Send marketing communications where you have given consent

We will not sell your personal information.

5. Our Lawful Bases for Processing

Under UK data protection law, we rely on one or more of the following lawful bases:

Contract

We process information when it is necessary to respond to your request, arrange an appointment or provide a service.

Legitimate interests

We may process information where it is reasonably necessary to operate, protect and improve Gloriam Hair, respond to clients and maintain appropriate business records. We only rely on legitimate interests where your rights and interests do not override ours.

Legal obligation

We may process and retain information where required by law, including for accounting, tax, regulatory or legal purposes.

Consent

We rely on consent for optional marketing communications, non-essential cookies and the publication of identifiable client photographs or testimonials. You may withdraw your consent at any time.

6. Photographs and Client Results

We will only publish photographs or videos in which you can be identified when we have an appropriate lawful basis, normally your permission.

Where photographs show only the hair and do not reasonably identify the individual, they may not constitute personal data. However, we will still handle client images respectfully and responsibly.

You may withdraw permission for future use of an identifiable photograph by contacting us. Withdrawal does not make previous lawful use invalid, but we will consider and action reasonable removal requests.

7. Google Maps and External Services

Our website may display Google Maps to help visitors find the salon.

When you interact with Google Maps, Google may collect technical information, including your IP address, device information and location-related data. Google processes this information under its own privacy terms.

Google Maps should not load or place non-essential cookies before you have made an appropriate cookie choice, where consent is legally required.

Our website may also contain links to WhatsApp, social media platforms and other external websites. These services operate under their own privacy policies, and Gloriam Hair is not responsible for their privacy practices.

8. Cookies

Cookies are small files stored on your device when you visit a website.

We may use:

• Essential cookies required for the website to function securely

• Preference cookies that remember selected settings

• Third-party cookies associated with services such as Google Maps

• Analytics or marketing cookies, if these tools are introduced in the future

Essential cookies may be used without consent where they are strictly necessary.

Non-essential cookies will not be activated before you provide valid consent. You should be able to accept, reject or manage non-essential cookies through the website’s cookie controls.

You may also adjust your browser settings to block or delete cookies. Some website functions may not work correctly if essential cookies are disabled.

9. Sharing Your Information

We may share limited personal information with trusted service providers where necessary, including:

• Website hosting and technical support providers

• Messaging and communication services

• Professional advisers, accountants or insurers

• Government, regulatory or law-enforcement authorities where legally required

• Google, when you choose to interact with Google Maps

• Other providers required to operate the website or deliver our services

These providers may only use the information for the agreed purpose and must protect it appropriately.

10. International Data Transfers

Some third-party services, including Google, WhatsApp or social media platforms, may process information outside the United Kingdom.

Where personal information is transferred internationally, we expect the relevant provider to use a lawful transfer mechanism and appropriate safeguards as required by UK data protection law.

11. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purpose for which it was collected.

As a general guide:

• General enquiries may be retained for up to 12 months

• Appointment and client service records may be retained while you remain a client and for a reasonable period afterwards

• Financial and transaction records may be retained for up to six years where required for tax, accounting or legal purposes

• Marketing information is retained until you unsubscribe or withdraw consent

• Identifiable photographs are retained until they are no longer required or permission is withdrawn, subject to previous lawful publication

• Cookie information is retained according to the duration stated by the relevant cookie provider

We may retain information for longer where necessary to establish, exercise or defend legal claims.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

However, no website, messaging platform or electronic transmission can be guaranteed to be completely secure. Please avoid sending highly sensitive information through ordinary website forms or messaging services.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Be informed about how your personal information is used

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information

• Ask us to restrict the use of your information

• Object to certain uses of your information

• Request the transfer of your information

• Withdraw consent at any time

• Object to direct marketing

• Ask not to be subject to a decision based solely on automated processing where applicable

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, contact Gloriam Hair using the telephone number or postal address provided in this policy. We may need to verify your identity before completing your request.

14. Marketing Communications

We will only send promotional messages where we have an appropriate lawful basis.

You may unsubscribe or withdraw your consent at any time by contacting us or using the unsubscribe option provided in the communication.

Withdrawing consent will not affect the lawfulness of communications sent before withdrawal.

15. Children’s Privacy

Our website and services are not directed at children for the purpose of collecting personal information online.

Where a service is provided to a person under the age of 18, appropriate involvement or consent from a parent or legal guardian may be required.

16. Complaints

If you have concerns about how we use your personal information, please contact Gloriam Hair first so that we can try to resolve the matter.

You also have the right to complain to the UK data protection authority:

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, third-party providers or legal obligations.

The latest version will be published on this website with the updated revision date.